Question 1

How do I get a freight quote?

Accepted Answer

Getting a quote is easy! You can request a quote through our online form, call us at (513) 428-1758, or email info@chainlink-solutions.com. We typically respond within 2 hours during business hours, and often much faster. For the quickest response, calling is always the best option.

Question 2

What information do I need to provide for a quote?

Accepted Answer

To provide an accurate quote, we need: origin and destination (city and state), equipment type needed (dry van, flatbed, reefer, etc.), approximate weight, pickup date, and any special requirements. The more details you provide, the more accurate your quote will be.

Question 3

How quickly can you find a truck for my shipment?

Accepted Answer

In most cases, we can secure capacity within a few hours. For standard lanes, we often have trucks available same-day. Hot shot and expedited shipments can typically be covered within 1-2 hours. During peak seasons, we recommend booking 24-48 hours in advance when possible.

Question 4

Do you require a minimum number of shipments?

Accepted Answer

No minimums! Whether you ship once a year or multiple times per day, we're here to help. Many of our best customer relationships started with a single shipment.

Question 5

How is freight pricing determined?

Accepted Answer

Freight rates are based on several factors: distance, equipment type, current market conditions, fuel prices, pickup and delivery locations, and any special requirements (hazmat, temperature control, etc.). We provide all-in quotes with no hidden fees.

Question 6

What payment terms do you offer?

Accepted Answer

Standard payment terms are Net 30 for established customers. We also offer quick pay options and can work with new customers on credit terms. Major credit cards are accepted for smaller shipments.

Question 7

Are there any hidden fees?

Accepted Answer

No hidden fees, ever. Our quotes include all standard charges. If there are potential accessorial charges (detention, layover, lumper, etc.), we'll discuss them upfront. You'll always know the total cost before we book the load.

Question 8

Do you offer volume discounts?

Accepted Answer

Yes! We offer competitive pricing for consistent shippers. The more predictable volume you can offer, the better rates we can negotiate with our carrier network. Contact us to discuss a dedicated pricing program.

Question 9

How can I track my shipment?

Accepted Answer

We provide real-time tracking updates via email, phone, or through our customer portal. You'll receive automatic updates at key milestones: pickup confirmation, in-transit updates, and delivery confirmation. You can also call or email us anytime for a status update.

Question 10

Who is my point of contact?

Accepted Answer

You'll work with a dedicated logistics coordinator who knows your business and preferences. While we have a full team available 24/7, your primary contact will handle most of your shipments and be your go-to person for any questions.

Question 11

What if there's a problem with my shipment?

Accepted Answer

Call us immediately at (513) 428-1758. We have a 24/7 operations team ready to handle any situation. Whether it's a delay, damage concern, or any other issue, we'll work to resolve it as quickly as possible and keep you informed every step of the way.

Question 12

What types of equipment do you have access to?

Accepted Answer

Our carrier network includes all major equipment types: dry van, flatbed, step deck, reefer (refrigerated), double drop/lowboy, hot shot, sprinter vans, and specialized equipment. If you need it, we can likely find it.

Question 13

Do you handle international shipments?

Accepted Answer

Yes! We provide full cross-border services to Canada and Mexico, including customs brokerage and documentation. We also handle international ocean and air freight through our partner network.

Question 14

Can you handle hazmat shipments?

Accepted Answer

Yes, we have hazmat-certified carriers in our network. Please let us know the UN number and hazmat class when requesting a quote so we can connect you with properly certified carriers.

Question 15

Do you offer warehousing services?

Accepted Answer

Yes! We have 3PL warehousing partnerships at strategic locations across the US and Canada. Services include storage, pick-and-pack, inventory management, and distribution. Contact us for warehousing availability and pricing.

Question 16

What insurance coverage do you provide?

Accepted Answer

We carry $300,000 in cargo insurance on every shipment. Our carriers are required to maintain a minimum of $100,000 cargo insurance as well. Additional coverage can be arranged for high-value shipments.

Question 17

How do I file a claim for damaged freight?

Accepted Answer

If you discover damage at delivery, note it on the delivery receipt immediately and take photos. Contact us right away at (513) 428-1758. We'll guide you through the claims process and help gather the necessary documentation.

Question 18

How long does the claims process take?

Accepted Answer

Carriers have 30 days to acknowledge a claim and 120 days to pay, decline, or make a settlement offer. We actively follow up on all claims and work to resolve them as quickly as possible. Most straightforward claims are settled within 30-60 days.

Frequently Asked Questions

Getting Started

Pricing & Payment

Tracking & Communication

Services & Coverage

Insurance & Claims

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